top of page

Privacy Policy

Planaid(“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data, including compliance with the California Consumer Privacy Act (CCPA/CPRA) and other global privacy standards. By visiting or using Planaid.ai, you agree to the terms in this Policy.
 

Types of Personal Data We Collect
 

  • Identifiers: Name, email, phone number, billing/shipping addresses, IP address.

  • Commercial Data: Purchase history, transaction details.

  • Technical Data: Device type, operating system, browser, log information, cookies, analytics data.

  • User-Generated Content: Files, plans, or data submitted for processing by our AI services.

  • Third-Party Integrations: Data received via integrations (e.g., payments, cloud hosting).
     

How and When We Collect Data
 

  • Directly from you during registration, subscriptions, support requests, and communications.

  • Automatically through cookies, web beacons, analytics, and other tracking technologies.

  • Through third-party integrations with business partners, vendors, and payment providers.
     

Purpose and Legal Basis for Data Collection
 

  • To provide, operate, and improve our AI-driven building planning SaaS platform.

  • For account creation, authentication, billing, customer service, and communications.

  • For analytics, personalization, content improvement, and platform security.

  • To comply with contractual, legal, and regulatory obligations.

  • With consent, for marketing communications and product updates.
     

Data Sharing and Disclosure
 

  • With service providers processing payments, analytics, hosting, or IT support (disclosed upon request).

  • With legal authorities or third parties if required by law or to protect rights and safety.

  • We do NOT “sell” personal information as defined by the CCPA, but shared data for operational purposes may be subject to user opt-out.
     

Do Not Sell or Share My Personal Information
 

California users have the right to opt out of the sale or sharing of their personal information. Planaid.ai provides a clear “Do Not Sell or Share My Personal Information” link in the website footer and privacy center. Users can opt out via a web form or by emailing info@planaid.ai. No account is required for opt-out requests.
 

Data Retention and Deletion
 

We retain data only for as long as necessary for business, operational, or legal reasons. User data will be deleted upon verified request; certain exceptions may apply to comply with legal obligations.
 

Consumer Rights (CCPA/CPRA)
 

California and global users have the right to:

  • Know what personal information we collect, use, and share.

  • Access and request a copy of collected personal data.

  • Correct or delete their personal information.

  • Object to or limit certain processing, including marketing.

  • Opt out of data “sale” or sharing with third parties.

  • Non-discrimination for exercising privacy rights.
     

Instructions to exercise rights are available via email (info@planaid.ai) or our privacy web form. Users may also designate an authorized agent to submit requests on their behalf.
 

Cookies and Tracking Technologies
 

We use cookies and similar technologies to personalize experiences, analyze usage, and deliver functionality. Users can control cookie settings in their browser or opt-out options in our cookie banner.
 

International Data Transfers
 

Personal information may be processed or stored outside your jurisdiction. We ensure that international transfers follow applicable legal protections and safeguards.
 

Data Security
 

We employ industry-standard security measures (encryption, secure servers, access controls, regular audits) to protect data, but no system is 100% secure.
 

Minors

Planaid.ai does not knowingly collect personal data from children under 16 years old. If we learn that such data has been collected, it will be deleted promptly.
 

Changes to This Policy
 

This Policy is reviewed and updated at least annually. The “Last Updated” date is posted below. Users will be notified of material changes.

Last Updated: October 11, 2025
 

Contact Us
 

For privacy questions, concerns, or to exercise your rights, contact info@planaid.ai.

bottom of page